29 April 2021

YMCA Heart of England (formerly YMCA Birmingham) Training and Education Department has been successfully reaccredited to the matrix Standard, demonstrating the high quality of Apprenticeships and Qualifications they provide to Housing Associations, Councils, and fellow YMCA’s.

YMCA Heart of England has been successfully delivering Chartered Institute of Housing (CIH) Qualifications since 2012, and Housing Apprenticeships since 2017.

The matrix Standard is the Department for Education’s international quality standard for ensuring the delivery of high-quality information, advice and guidance (IAG). It is relevant for organisations that provide IAG either as their sole purpose, or as part of their service offering.

Roger Chapman, Head of the matrix Service for The Growth Company said:

“This is a fantastic achievement for YMCA Heart of England, and I would like to congratulate the team on their success. We believe that at the heart of high-quality advice and support services are strong leadership, excellent service and a focus on continuous improvement, all underpinned by effective use of the resources available.  The matrix Standard is designed to benchmark organisations against best practice in these areas. With their accreditation success, YMCA Heart of England is working to provide the best possible support to their clients.”

Commenting on the award, Cheryl Thompson-Davis, Training Manager said “This is a great achievement, especially in what has been a very difficult year for training providers. I am extremely proud of the way the team has responded during the Covid-19 pandemic, and this recognition has made it worthwhile. We are always looking at ways of constantly improving the service that we provide to our apprentices and learners and feel that this is a culmination of 12 months of hard work and dedication.”

“We have also had a very difficult year from a staffing perspective, with staff leaving, being furloughed, and a complete restructure of the team. We now have a virtually new team who come with a wealth of experience in apprenticeships, and we have now added to our portfolio to include; Business Administration, Customer Service, Team Leader and Management Apprenticeships so we can offer an organisation a more complete apprenticeship service”.

If you would like more information about YMCA Heart of England Training and Education, and what they offer, please get in touch with Pete Adams, Business Development Manager, by emailing pete.adams@ymcaheartofengland.org.uk

For more information about the matrix Standard please visit www.matrixStandard.com.